If you've ever worked in the mall, or simply just shopped, you'll know what I mean when I say that there is a great need for decent retail sales management. Along with the good and the ugly, there are a ton of bad sales people out there who need better training.
I'm just talking about those who simply aren't intuitive at all about their customer needs. I'm talking about the evaders....those salespeople who see a customer in need but who play hard to get and avoid having to help them. I'm talking about the sales people who are too dang pushy and won't give the customer space but who camp right alongside them and eventually just scare them away. I'm talking about other deviations in between.
What makes the best sales and the happiest shoppers is being intuitive enough to assist a customer without crowding them out.
It's a balancing act but after a lot of experience and training and simply by paying attention to body language, a salesperson should be able to pick up on these cues.
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